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People Who Lead People

Stop Hating the People You Serve

It has been too long since I have posted here. My muse has been in absentia, I’m afraid.
Dan Rockwell is a prolific blogger with wonderful insights. This post resonated with me in several contexts, based on some of the hats I wear. It reminded me of the proper attitude I should have toward my students, even the struggling, challenging ones. As a member of my church’s high council, we are increasing our emphasis on ministering and service. This made Dan’s insights doubly important to me, so I am reposting his post.
You may read the original post here.


Leaders get frustrated with the people they serve. You hear them grumble, “What’s wrong with people?” It happens in the business world, education, church world, and governments as well.

Dissatisfaction – apart from loving action – eventually morphs into hate.

10 symptoms of hateful leadership:

  1. Minimizing or ignoring your impact on others.
  2. Peevishness that won’t let go of small issues, faults, or offenses.
  3. Withholding help when you’re able to make work easier for others.
  4. Criticism that points to wrong without working to make something right.
  5. Complaining that camps in the past.
  6. Dispassion for the interest of others.  Self-interest apart from other-interest is hateful.
  7. Comparative bragging.
  8. Unwillingness to adapt to others. You’re a hater if everyone adapts to you.
  9. Smugness when colleagues struggle, fail, or lose reputation.
  10. Temper outbursts and irritability. An irritable leader is a hateful leader.

You might be thinking you don’t hate. You DISLIKE.

Haters protect themselves by defining hate in terms of others. The hateful leadership list is my take on the opposite of love. I thought about love and wrote about the opposite.

Maybe you prefer to use UNLOVING instead of hate. Does that sting less?

7 ways to move toward loving leadership:

  1. Stop trying to control people. Focus on things within your control. Let go of everything else. Helplessness turns to hate.
  2. Expect to pour into others.
  3. Acknowledge that people ARE frail. Hate grows when you forget frailties, both your own and others’.
  4. Show up to serve for the joy of serving.
  5. Determine to spend most of your think-time focused on strengths, talent, opportunities, and the future. If you think focusing on failure and problems will take you where you want to go, you’re a hater.
  6. Celebrate imperfect progress. You’re a hater if nothing is ever good enough.
  7. Every morning start fresh with people, but don’t expect them to perform out of weakness.

What does leadership that seeks the best interest of others look like?


Dan’s question begs careful consideration. You will have to answer this for yourself. I will have to answer this for myself.

Lead faithfully!

15 Phrases You Need to Say to Yourself More Often

This is another post that I felt I should share in its original form. Lolly Daskal is a regular contributor to Inc. and Forbes, and has a great deal of good advice to leaders at all levels. This article is full of just plain good advice for anyone.
Discover how positive affirmations and encouraging phrases can keep you on point.
CREDIT: Getty Images

Careers and lives are too often hectic these days, making it easy to lose touch with who you are and who you want to be. Just as you’d speak positively to someone else to help keep the person on track, talking to yourself is a way to guide and motivate yourself. Positive affirmations and self-talk can be a powerful force in reminding you of the most important things.

Here are 15 phrases you should say to yourself more often to create the kind of life that will help you become the best version of yourself.

1. I would rather be kind than be right. You don’t always have to be the smartest or sharpest–sometimes the best thing to do is to be kind whenever you can, realizing how much strength and restraint it sometimes takes. When you make kindness a habit, it will be returned to you 10-fold.

2. I’m never too busy. The most successful people have time for others; it’s those who have a hard time getting things done who are too busy to spend time with colleagues, friends, and family. Keep your priorities in order and work to become the kind of person who says, “I’m never too busy.”

3. I will say what I mean and mean what I say. Make it an absolute policy to give people the information they need rather than expecting them to know the unknowable. Communication is the key to great relationships, and lack of communication is the source of a huge amount of conflict.

4. I am tough and yet I am patient. Be tough and be patient, because someday this pain you are going through is going to be useful; one day your struggle will make sense. Pain is a sign that something needs to change, a wake-up call that guides you toward a better future. So keep your heart open and do what it takes to stay tough and patient.

5. I am a student. Prepare for success by keeping your mind conditioned to always be curious, open to questions, wanting to learn. Remember if you stay ready, you don’t have to prepare when opportunity knocks.

6. I will stop being a fixer. How often do you find yourself wanting to fix things for others, giving constant advice and interference? Then at the end you discover that you’ve turned out to be an enabler rather than a helper. People need a listening ear more than advice; they want to know what they’re capable of, not what you can do to fix them.

7. I will stop judging and criticizing. Everyone is fighting some kind of battle, and frankly you don’t have a clue what most people you encounter every day are going through–just as they have no clue what you are going through. If you don’t want to be judged or critiqued, stop doing it to others.

8. I will be consistent in my choices and my daily actions. Live your life in a way that leaves no room for regret; never let the odds keep you from doing what you know in your heart you are meant to do. Continue to make consistent choices and take daily actions and work hard at what you love, no matter what the challenges are.

9. I accept that my mistakes are a big part of being successful. We all make mistakes, but you don’t have to make your mistakes your fate. Instead, realize that mistakes are part of every successful story. If you learn from them and adapt with them, you can make mistakes a source of learning. What can you do to make your mistakes OK?

10. I will stop making promises I cannot keep. If you say you are going to do something, do it. It’s easy to make promises, much harder to keep them. If you want people to trust you, underpromise and overdeliver on everything you do.

11. I know my experience is my best teacher. Don’t chase the experiences of others or try to memorize their lessons. Learn from others, of course, but remember that this is your life and your circumstances. Learn for yourself from your own experience, determine the best practice, and then do your thing.

12. I will allow my character to speak for itself. Make sure you live in such a way that if someone decided to speak badly about you, no one would believe it. Allow your character to speak for itself.

13. I cannot control everything, but I can always control my response. We cannot control many things, but we can control one thing–how we respond. Instead of trying to change what you cannot control, work on controlling your own attitude and actions. Say to yourself, I am in control of my responses. They can either be good for me or bad for me, but that is my choice.

14. I will stop comparing myself with others. No two people are alike, with the same gifts or strengths. At the end of the day, you are competing only against yourself and no one else. The sooner you understand this, the better off you will be.

15. I will work on the relationships that matter to me. All successful relationships require work; they don’t just happen. They exist and thrive when all parties put their hearts and minds in it. In human relationships, the distance is not measured in miles but in love. Two people can be right next to each other and ignore each other completely. Resolve to stay in daily touch with the people who are important in your life–not because it’s easy or convenient, but because they’re worth the effort.

The original article may be found here: 15 Phrases